Warranty, Return & Exchange

Personalised/ Customised

All our customised and/or personalised items are embroidered and couched as per order placed and therefore, cancellation of order(s) shall only be accepted if done within the day itself.

Any defects, damages or other faults which are due to defective workmanship or materials or item(s) not made in accordance with the order placed and the description as specified therein, shall be amended and/or made good by us at our own costs and expenses provided always that we are being notified in writing within three (3) days from the date that order being acknowledged receipt and that the order are kept intact upon returning to us, failing which you are deemed to have accepted your order in the state and condition as it is whereby further amends and/or made good shall be done by us at your own expense.

 

Strict Return / Exchange Policy

In line with the extended preventive measures amidst the Covid-19 outbreak, all items purchased from KLASSIT are non-exchangeable / refundable. This is due to health, hygiene and safety reasons.

Normally, we do accept returns of Non-personalised products for any reason within 14 days, prior to the pandemic. A strict policy has now been implemented.

However, in several instances such as faulty pieces, wrong product delivered and lost parcels are deemed necessary for returns and exchanges.

 

Why are you not taking my return?

Please accept our most sincere apologies as we do not provide services to temporary purchases and will reject any unethical attempts at returning purchases during this time.

A secure purchasing journey is our top priority. Due to the unpredictable and rapidly evolving COVID-19 pandemic, we require more time and effort to monitor all transactions. Prioritising safety and efficiency for our customers and associates, we will decline all returns (including refunds, store credits and product exchanges) for the time being.

 

Why was this not posted sooner?

We continue to monitor and optimise our operational conditions, strictly abiding by standard operating procedures implemented to curb the spread of the Covid 19 Virus. We make well-informed decisions to support the safety of our customers and associates.

 

What will you starts receiving returns?

Rest assured, we shall receive your returns (for repairs or faulty products) when appropriate. Our team is closely monitoring and optimising our operations, guided by instructions from state and local agencies.

 

How do customers benefit from the temporary halt on returns? 

We are temporarily putting returns at a halt so that customers can feel at ease to purchase new products that have yet to leave the safety of our warehouse, ensuring reliable and secure services for all.

 

Warranty & Repair Services

The customer shall bear the cost of return parcel and delivery. Customers shall use the most cost-effective service of their liking with the requirement to only use services that have shipment tracking.

FAULTY ITEMS

If the items exhibit a genuine fault despite following care recommendations, please report within 14 days upon receipt. We will provide an exchange once the request is validated.

Since this is a mistake on our end, Klassit will bear the responsibility and cost of the return parcel

 

RETURN

At Klassit, we seek to provide flawless service and quality products. Your orders will go through a thorough inspection before dispatched for delivery to your doorstep. All the return parcel from our customers will not resell back to any new customer.

However, if for any reason you are not satisfied with your product, you may exchange it for another item at the same price. Our exchange policy will cover you for 14 days upon receipt. We do not offer refunds or exchanges when the 14 days grace period expires.

We only accept items that were delivered genuinely faulty as successful returns, exchanges and refunds when validated.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Prioritising strict upkeep of hygiene to protect our customers, we DO NOT accept returns, exchanges and refunds for our earring collection.

Products containing pieces such as earrings, body piercings or hair accessories will only be a validated return if it displays genuine fault.

For your convenience, please keep proof of purchase, such as your receipt and order information.

 

RETURN ADDRESS 

SITNATURE ENTERPRISE

No.3, Jalan BA/3, Kawasan Perindustrian Bukit Angkat 2, 43000 Kajang, Selangor D.E Malaysia 

 

REFUND (IF APPLICABLE)

Once we validate your return, you will receive an email notification to confirm that your return was well received. You will also find your refund approval status in the same email. Validation will take seven business days. During peak seasons, we will take the appropriate time to carefully inspect your return items.

  

WHAT DOES FINAL SALE MEAN?

All items sold marked with final sale / discount are not eligible for returns, refunds and exchanges for a different colour, or design. If you require assistance to make the correct purchase, please email us if you have any questions about sizing or fit before placing your order.

Packages refused or returned are subject to our restocking fee of 10% per item. Time, labour and materials that contribute to fulfilling each perfect order requires significant resources for small businesses like ours. The restocking fee contributes to the work of processing orders, providing thoughtful and timely customer service.

  

CHANGE OF MIND

Kindly note that we are only able to provide refunds under restricted circumstances. Change of Mind is not eligible for returns, refunds and exchanges. We cannot afford to receive returns and refunds of items that carry personalised value. We ship all our products in personalised gift wrap boxes as part of a wholesome Klassit experience.

We seek your patience and kind understanding as we are operating a small-scale business.

 

DO YOU REPLACE LOST PRODUCT?

We sympathise with your unfortunate encounter and regret that we, operating as a small business, are unable to replace lost products. As compensation, you will receive a great offer on your next order.