Express Shipping
| West Malaysia | 2-3 WD (Working Days) |
| East Malaysia | 4-5 WD (Working Days) |
Shipping
We will use reasonable endeavours to deliver your order within 3-5 working days from the date of your order submission for local shipping. We operate Monday to Friday except for official public holidays.
We are reducing the use of bubble wrap in a decision to reduce the use of plastic from the packing of your goods. This also helps to bring down the shipping cost by cutting extra weight. In return, it benefits you. The dust bag is designed to protect your goods, so let it serve its purpose. Do not be alarmed by any minor indentations that occur during the shipment. We favour environmental literacy over fancy packaging. Join us to reduce, reuse, and recycle.
International Shipping
Please contact klassit@sitnature.com for the shipping cost if you are making an international purchase.
Customisation Lead Time
We will take 2-3 weeks as lead time on top of delivery lead time for customised pieces.
Made to Order Items (Pre-Order)
These are pre-order items still in preview. The products are newly released designs about to enter the production stage and will arrive at the warehouse in an appropriate timeframe.
Upon check out, you will receive an email to verify the status of your order.
Made to Order pieces are in higher demand among other products, often customised items that require special handling.
Placing a later order for additional Made to Order items will take another 7-days cycle for us to replenish our stock and then fulfil your order for you.
I have Made to Order items and in-stock products in my order. Do we receive the in-stock items first?
If you have these items in your cart, we will ship your completed order in one shipping when the Made to Order items are ready. If you wish to receive the in-stock items first, you may separate your orders into 2. We recommend this for urgent orders or gifting as part of our initiative to mark down shipping costs and save resources to improve the environment.
What should you pre-order an item as soon as possible?
Ensure that you have the first choice over the size and item you want without the risk of missing out. When you pre-order an item, you have already cut through a queue and avoid a long waiting cycle.
Shipping Duration
We ship our products every Monday - Friday, between 9am to 5pm (+8.00 GMT). Subjective to Malaysian Public Holidays.
Orders Handling
The order processing and dispatch will take 1 to 2 business days, subjective to weekends and Malaysian public holidays. Our teams vouched to process every order the instant they receive it.
If your order is in conjunction with Christmas, New Year, Valentine's Day and other holidays, we will fulfil your orders at the appropriate time. We are a small artisanal business of 3 in a team to package and dispatch all purchases to the best of our abilities.
You may proceed to purchase a sold-out item as a Made to Order piece. The purchase will adhere to the 7-working day cycle to restock, followed by production and delivery. You will receive instant notification if your order arrives at a later date.
Purchases with In-stock and Made to Order items will ship out in one delivery as a complete order. For urgent orders, contact our team for further arrangements. The request to receive in-stock items first will incur additional postage charges.
You will receive a tracking code for your purchase. For multiple orders placed in the same shipping destination on the same account, your orders will be combined into one tracking code, unless otherwise requested.
Tracking ID Information
Your tracking ID will appear on your profile 1 business day after shipping out. Our team is ever ready to assist you. If you did not receive your tracking information or when your order is taking more time than expected, please reach out to us at klassit@sitnature.com, we will provide you further assistance.
Shipping fees are not refundable for inaccurate delivery information placed in the order.
Tax and Duties
FOR LOCAL DELIVERIES IN MALAYSIA. WE WILL ENSURE ALL YOUR PARCELS ARE DELIVERED SUCCESSFULLY. WE COOPERATE EFFECTIVELY WITH OUR SHIPPING PARTNER TO MAINTAIN A DEMONSTRATED RECORD OF RELIABLE SHIPPING WITH NO DAMAGE DURING TRANSIT. IN THE LOSS OF YOUR PARCEL DURING TRANSIT, PLEASE INFORM OUR TEAM AS SOON AS POSSIBLE.
We further markdown your shipping costs for international express or standard, preventing unnecessary customs charges & duties by shipping your parcel as a gift.
Delays caused by destination custom clearances, local duties and taxes, and items that are lost in transit is out of our hands.
The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
For a smooth purchasing journey, we recommend Express Shipping for better and faster service.
Unfortunately, we cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.
Foreign Transaction Fees
Klassit is not in control of any additional fees that would have been charged by your bank.
As a foreign company based in Malaysia, your bank may charge additional international fees to complete the transaction. Unfortunately, we are not able to provide a refund for any foreign transaction fees.
Should you have confirmed that the charges were made on Klassit's end, please reach out to our customer support at klassit@sitnature.com with details on the charges!
Parcel Origin Destination